• Order number
• Product model or SKU
• Clear photos or video showing the issue
• Photo of the shipping label if the package arrived damaged or incomplete

For current return, exchange, and refund rules, use the official Return Policy page. Policy details can change, so the policy page should be treated as the source of truth.

If an item is missing, keep the packaging and order materials, then contact support with your order number, product name, and clear photos of everything received.

If a product does not work as expected, include a short video showing the setup and the problem. For RC products, also include battery status, transmitter status, and any lights or sounds from the model.

EXHOBBY products include manufacturer warranty support for defects in materials or workmanship. Crash damage, normal wear, water damage from misuse, and modified parts are reviewed separately.

1. Contact support with your order number.
2. Describe the issue clearly.
3. Include photos or video showing the problem.
4. Wait for review before sending anything back.

Keep the packaging and take clear photos of the shipping label, box, packing material, and item condition. Contact support within 7 days of delivery so the team can review the issue.